Managed Service

Why deploy a Managed Service?

With a managed solution the hardware can be located either in our secure data centre or on the customer premise. The hardware is owned by the customer but monitored, managed and supported by TeleWare. This solution ensures the business has the maximum flexibility for local integration and tailoring combined with the minimum overhead for support and service. This is ideal where the customer prefers minimal involvement with ongoing operation or the system.

Key Benefits

Minimum overheads for support and service.
Ongoing operation monitored, managed and supported by TeleWare specialist staff.
Maximum flexibility for local integration and tailoring.
Choice through mixed delivery options in order to best suit each organisation’s specific needs.
Unparalleled interoperability.
Commitment to open standards.
Integrates applications with all leading PBXs, IP-PBXs and email environments.
Ease of migration from today’s infrastructures to full IP operation.
Consistent user interface and application set irrespective of device type or network.
New software revisions for the licensed software are made available at no additional charge.
The licensed software can continue to be used irrespective of any change.

How it works

TeleWare’s own specialist staff will undertake an agreed range of system administration and support tasks on behalf of the customer. The managed services are provided in addition to the standard support and software upgrade package included as part of the AULM. Where TeleWare is contracted under a Managed Service agreement, the in-house 24x7 Help Desk will handle customer requests for service, such as the addition of new users and changes to class of service. Other tasks include routine system monitoring and the generation of monthly statistical reports designed to assist the customer in achieving maximum benefit from the TeleWare system. TeleWare’s development team are also able to develop customised call handling applications on the customer’s behalf, using the TeleWare intelligent Application Builder (iAB) suite of products (see iAB datasheets).