Simple, easy to use interface
Customised intelligent call routing solutions
Web interface. Administration from any location
Maintain and modify in-house
Enhance the caller experience
What is it?
An auto attendant service enables high volumes of calls to be answered promptly and routed appropriately by an automated system, based on caller choices. This frees reception staff to handle those calls requiring a more personal touch. Auto Attendant (AA) can be used as a front-end to external numbers or extensions to expand operator services with voice forms and pre-recorded messages. This system relieves the operator of repetitive incoming calls, automatically processing them quickly and efficiently.
The Proposition
Call handling applications can be easily implemented and modified by the customer at any time, with no specialist knowledge required. This helps ensure they remain relevant and reflect changing business needs to maintain a professional image.
How it Works
A simple intuitive graphical user interface (GUI) is provided where applications are drawn by ‘point and click’ using a library of standard building blocks to construct the customer's required scenario. Using AA, many different voice applications can be run at the same time, each associated with a different telephone number.
Accessed through a secure web link, the application provides a tasks list which allows features and call flow applications to be created or modified. To make it easy to create a professional service, the application is built using a collection of configurable building blocks, such as ‘Welcome’, ‘Business Hours / Out of Hours’ and ‘Menu’ blocks and to add any additional blocks you need only to click the ‘Add a New Item’ icon.
When new phrases are required, these can be recorded from any telephone. The recording can be downloaded as a .wav file and played through your PC speakers using your default media player (Windows Media Player, RealPlayer, etc).