intelligent App Builder

intelligent Application Builder

A suite of applications for easily developing and maintaining effective call flow management and routing solutions.

iAB can be used to implement a wide range of customised solutions, from simple auto attendant applications to more sophisticated IVR (Interactive Voice Response) systems and business process integration solutions that provide a telephony interface into third party software applications. Available across multi-vendor and hybrid architectures including SIP, DPNSS and Q-Sig based PBXs.

Delivering a Return on Investment (ROI)

  • Cost savings on time and consultancy charges for developing and modifying customised call flows
  • Ability to cost effectively make rapid changes to call flow management
  • Modify call management to maximise business opportunities such as support for seasonal campaigns
  • Collection of data using voice forms with savings in staff time and costs
  • Automated data collection for greater accuracy of information

Call Flow Management with
intelligent Application Builder

A full application suite of products to build voice solutions utilising technologies including interactive voice response, intelligent call routing and text-to-speech, with the full capability to interface with third party software such as databases, CRM and other enterprise applications.

Businesses use intelligent Application Builder applications to build dynamic and flexible customised call handling solutions. No specialist consultancy or development (VoiceXML or SALT ) skills are needed to create and modify these building block-based applications. They can be managed by non-technical staff, with minimal training, to build and modify bespoke voice call flows solutions to meet the changing needs of their business.

The ease of use and flexibility means that the business can create alternative call handling and announcement solutions for later deployment, for instance, for use during seasonal promotions or to remotely deploy in the event of emergency situations.

The ability to integrate with third party databases using industry standard interfaces enables a wide range of applications to be voice enabled.

What is the Cost to Business?

The auto attendant and IVR applications are available as hosted or managed services on a monthly fee basis. Hosted services are sold as packages with increasing numbers of building blocks and with a price per package. Voice forms are provided with the IVR package. For customer premise-based solutions, costs are based on the number of ports; these may be shared by any of the TeleWare applications.

Applications included in the
intelligent Application Builder Suite

intelligent Auto Attendant (iAA)
To meet the needs of small business and team workers. No specialist training or expertise is needed, a simple user interface and pre-built applications are created in a web-based environment, offering flexibility and providing a graphical user interface tool which is easy to use. Applications are constructed so that a pictorial view of your auto attendant ‘call flow’ is seen on screen. Functionality is built into blocks, each of which has individual functions. Each application is constructed by adding the relevant blocks. Accessed through a secure URL, the application provides a Tasks list which allows features and call flow applications to be modified. The application is pre-built with call flow building blocks such as ‘Welcome’, ‘Business Hours / Out of Hours’ and ‘Menu’ blocks and to add any additional blocks you need only to click the Add a new item icon. When new phrases are required, these can be played to any specified telephone number or downloaded and played through your PC speakers using your default media player.

intelligent Voice Response (iVR)
This powerful, simple-to-use tool is designed to let businesses develop, test and invoke customised call flow and application solutions encompassing intelligent call routing, queuing, messaging and information services and call connection for receptionist assistance. With an intuitive graphical user interface, applications are drawn by ‘click and select’ using a set of basic building blocks, each of which has its own individual properties and associated actions. Its wide range of functionality makes iVR ideal for the development of automated routines, from simple call routing based on a number of variables such as time-of-day, to enhanced applications such as stock enquiry and product ordering. Capabilities include: the use of Voice Forms for data collection; Automated Speech Recognition (ASR) capabilities so that menu options and data input may be spoken by callers as an option to being entered using DTMF tones from a telephone keypad to empower mobile and disabled workers; and Text-to-Speech (TTS) to automatically generate voice prompts to callers.

intelligent Developer (iD)
Provides the ability to take interactive voice response a step further and build voice solutions that are fully integrated into business processes. This level of integration allows organisations to realise the full potential of the knowledge and data within the company, making it available when and where it can be of most value to the business. Most business processes consist of a sequence of interactions involving the exchange of information between customers, staff and computer based systems. intelligent Developer can enable you to automate information processing, making it more efficient. This greatly facilitates the automation and integration of business processes such as bringing the calling customer and the company's data records for the customer together at the point of need.

<< Back