intelligent Contact Centre

A suite of applications to support geographically dispersed staff working either as part of one or more project team or as call centre agents.

Particularly cost effective for managing small dynamic teams.

Available across multi-vendor and hybrid architectures, including SIP, DPNSS and Q-Sig based PBXs.

Delivering ROI

• Create team working without any costs for specialist telephony hardware.
• Ability to dynamically create wide area team working to support mobile professional teams and home-based and flexible workers.
• Low cost solution providing all the basic requirements of a contact centre whilst requiring no specialist telephony hardware for either agents or supervisors.
• Ability to integrate to provide Auto Attendant or IVR front ends using TeleWare’s intelligent Application Builder

Enhance Business Communications with intelligent Contact Centre

Ideal for organisations seeking a low cost deployment compared with traditional ACD solutions. intelligent Contact Centre provides a versatile and flexible solution for organisations wanting to improve contact with skill-based or project-based teams of staff, particularly but not exclusively, where teams members are geographically dispersed.

Provides organisations needing to implement small, dynamic and often ad hoc call centres or call centre overflow solutions with a cost effective solution that can be rapidly deployed.

What is the Cost to the Business?

All the intelligent Contact Centre applications are available as hosted or managed services on a monthly fee basis. Hosted services are sold on a team number, queue length, agent and supervisor fees-per-month basis, with set up charges. For customer premise based solutions, the cost is per agent, per supervisor and based on queue lengths.

Statistics and wall boards showing information about team performance using a choice of up to 12 statistics such as calls answered, calls abandoned and service level.
Ability to record calls during agent time