intelligent Office

A suite of telephony applications that empower personal productivity and mobility and deliver the benefits of unified communications across multi-vendor and hybrid architectures.

Delivering a Return on Investment (ROI)

The intelligent Office applications provide a rapid return on investment for businesses with a high degree of mobility that need their personnel to be readily contactable, irrespective of location, and who will gain from the productivity benefits of unified communications.

Reduction in missed calls and cost of resulting call backs in response to voice messages left
Reduction in lost business costs
Reduction in voicemail collection costs
Reduction in cost of maintaining multiple voicemail systems
Savings on costs to upgrade to IP for unified communication application delivery

Enhance Business Communications with intelligent Office

Location independent contact through a single number for voice, video and fax messaging reduces missed calls and ensures access to key individuals.

Centralised and consolidated voicemail across the business with unified messaging, ensuring a professional messaging service and enabling the business to monitor call answering patterns.

Access to unified communications applications such as conferencing, call recording and presence facilitating increased personal productivity.

Services accessible from any telephone device or through a web-based interface, allows the full set of corporate communications services, including, for example, call recording to be made available to staff from their mobile phone.

Provision of common unified communications capabilities from any handset across the business, irrespective of PBX type and without upgrades to the PBX being required.

Contact numbers that are owned by the business and not the individual, ensuring ongoing contact even when staff change.

Applications Included in the
intelligent Office Suite

intelligent Number – providing one number telephone services and virtual PBX services to the mobile

intelligent Assistant – providing manager/secretary working including whisper transfer and the ability to create multiple virtual teams

intelligent Message Centre – providing a unified inbox with support for Microsoft, Novell or Lotus Notes messaging and independent web access

intelligent Presence Manager – providing ‘buddy’ list presence information for any TeleWare hosted services or intelligent Number user

intelligent Conference – providing audio conferencing on demand or for preset conference calls

intelligent Call Recording – providing on demand or record all call recording from any phone, including the mobile

intelligent Voice Activated Directory – enabling callers to dial a general number and then speak the name of the person / team / department they want to be connected with

What is the Cost to the Business?

All the intelligent Office applications are available as hosted or managed services on a monthly fee basis. Hosted services are sold on a per application per user per month basis. For customer premise based solutions, the cost is per shared access port with the licence to use any of the applications within the intelligent Office suite once the ports are owned. We are happy to prepare a quotation for you based on calculated port usage.

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