intelligent TeamCall Plus

An addition to the intelligent TeamCall application.

What It Is

TeamCall Plus includes all the features of intelligent TeamCall together with the ability to hold calls in a queue when no-one is immediately available to take them. Comfort announcements, including position-in-queue, are played to callers waiting and music-on-hold can also be provided.

TeamCall Plus enables calls to be recorded in conjunction with the TeleWare intelligent Call Recording product. It also provides a basic level of contact centre functionality, including call queuing with announcements, music-on-hold and the option to record calls

Download the Product Sheet

For more information on intelligent TeamCall (including TeamCall Plus) and its products, download the intelligent TeamCall Product Sheet in Adobe PDF format.

Features & Benefits

The additional features and benefits of intelligent TeamCall Plus.

Feature	Description	Benefit
Call Queuing	Calls can be held in a queue when no team member is available to answer immediately. Announcements, including position-in-queue, can be played to the caller. The option to leave a message is available to the caller.	Announcements help reassure callers. Helps avoid missed calls and reduces dropped calls.
Music-on-Hold	Music can be played to callers who are waiting for their call to be answered personally. A number of royalty-free tracks are provided and custom tracks may be added.	Helps reassure callers that they are still connected and reduces dropped calls.
Recording of Team Calls	Calls can be recorded for future reference irrespective of users’ locations, even when on a mobile or home telephone, and without requiring any remote recording equipment.	Provides an accurate record of what was said during a call.