Overview
Telephone numbers that reach people, not extensions

TeleWare intelligent Number (iN) allows each of your staff members to have a single telephone number that routes incoming calls to any available handset.

Overview
Greatly increases the chances of callersbeing answered by someone able to help them

TeleWare intelligent Assistant (iA) seamlessly reroutes incoming telephone calls to nominated individuals, either, when the dialled staff member is unavailable, or, then the number is owned by a team of users. Voicemail becomes the very last option rather than the default.

Overview
Managing all your messages in the way that best suits you

TeleWare intelligent Message Centre (iMC) offers a comprehensive messaging services to meet the demands of the business user.

Overview
Reducing the cost of conference calls

TeleWare intelligent Conference (iC) is a very cost effective solution for telephone conferencing when compared with typical bureau services.

Overview
Call recording …. wherever

intelligent Call Recording (iCR) provides you work, whether it’s from a landline or mobile and recalled for reference at any time, without on-site recording equipment.

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Automating the first point of contact

iVAD is TeleWare's voice activated directory access application. The use of advanced speech technologies allows interaction between system and caller, freeing costly human resources to handle more complex inquiries.

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Telephony Presence Information

Driven by enabling technologies, demanding work schedules and the need todrive down costs of facilities, organisations today are introducing more flexible.

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Wide area inbound call distribution

supports virtual teams of agents TeleWare intelligent Contact Centre (iCC) handles in-bound customer enquires like a well-run call centre but without the need to have staff at a single location and without investment in centralised call centre solutions. iCC

Overview
TeleWare Web Assistant provides on-screen access to TeleWare intelligent Office (iO) services via an intranet or the internet from a PC or suitable handheld device. Web Assistant users can control their telephone call handling and access TeleWare messaging services from anywhere in the world without requiring a PC loaded with client application software.

Overview
Creation of customised call handling applications using a graphical user interface

The intelligent Auto Assistant (iAA) product enables intelligent call routing and allows the creation and modification of simple voice response menus.

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Improving business voice solutions with dynamic and flexible IVR

intelligent Voice Response (iVR) is a standalone product that enables businesses to quickly create and modify an Interactive Voice Response solution.

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Creating voice solutions that are fully integrated into business processes

The intelligent Developer (iD) product allows the business to enhance their intelligent Voice Response (iVR) application into a fully featured development platform for the creation of business specific, tailored, leading edge voice applications.

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Putting you in control of your telephony

The Intelligent Software Development Kit (iSDK) has been designed with the customer in mind and represents TeleWare’s commitment to new approaches to telephony control call. It provides a simple and consistent interface to two of TeleWare’s primary products.

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Making mobile telephony an extension of your office communications network

TeleWare’s intelligent Mobile Networks product provides business users with the ability to add existing mobile telephones to a corporate voice network, irrespective of mobile or PBX type.

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TeleWare is a market leader in the development and delivery of intelligent communication solutions, from design and development, through integration, to delivery of services. Within the Enterprise market, customers include over 23% of the FTSE-100 and approaching 20% top 1000 blue chip national and multinational companies.

Overview
Auto Attendant will enable you to create, in-house, a relatively simple voice response system which can be controlled by your business. This allows you to respond rapidly to changing circumstances and present a professional voice response solution to your customers and suppliers.

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Hosted Telephony Applications for Business

Adding services over your existing phones and telephone switch, whether analogue, digital or mobile will increase the value of telephony for your business and protect your existing telephony infrastructure investment

Overview
The blocks highlighted in the PDF are available in the Auto Attendant & Interactive Voice Response hosted web products.

Overview
Enabling a group of geographically dispersed staff to function as a contact centre.

A hosted contact centre removes the need for capital investment to provide groups of geographically dispersed people to function as a single contact centre.

Overview
Single centralised mailbox with large capacity designed as a department, group or team mailbox.

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When used with the intelligent Number personal numbering application, faxes may be received on the same number as voice calls or on a separate number.

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The intelligent Assistant (iA) service builds upon the intelligent Number service feature set to increase the contactability of teams or individuals.

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The ability to conference and hold ‘virtual meetings’ has always been recognised as an essential business tool to bring companies and customers together. Yet organisations may be reluctant to utilise the full power of conferencing due to the prohibitive costs involved in some solutions. On-site conferencing equipment is often too expensive to be viable for the smaller business and the associated costs when conferencing using a business service can outweigh the benefits.

Overview
Calls are to people, not telephone extensions. Using the intelligent Number (iN) service, callers always dial the same number, no matter where the person they want is working – in the office, on-the-move, at home.

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IP Extension Service provides the ability to deploy IP based telephone extensions as a hosted service to businesses.

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Hosted IP telephony services for phone connectivity and value added services over IP.

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The Hosted Interactive Voice Response (IVR) service contains a set of powerful telephony functions that can be slotted together quickly. Applications are easy to build and very straightforward to maintain and modify.

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The Operator Console is designed to handle high volumes of calls in the most effective and efficient manner possible, allowing the operator to provide a high level of customer service. The Operator Console is built using open standards SIP. It provides a complete business communication solution for the operator with telephony, video, presence and instant messaging available through one user friendly application.

Overview
Call recording...wherever you are

On Demand Call Recording provides the flexibility to record calls wherever you work, whether it’s from a landline or mobile phone. Recordings can be stored and recalled for reference at any time, without the need to purchase expensive on-site recording equipment.

Overview
The phones detailed in the PDF have been tested and approved for TeleWare Hosted Services. If your choice of phone is not listed, please email marketing@teleware.com to discover if it is SIP compliant.

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Presence Manager (PM) provides a visual indication of the status of other users / extensions on your system. For intelligent Number (iN) users, registration status and routing options are also shown, regardless which phone the user is registered to.

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Call recording...wherever you are

Record All Call Recording provides the flexibility to record callswherever you work, whether it’s from a web phone, a landline or a mobile phone. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.

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With Team Number, individuals spread wide geographic area can handle incoming as a virtual team by registration to a limitless number of telephone handsets internal, external, fixed or mobile - on network at any worldwide location.

Overview
The hosted Voice Forms service is an upgrade option to hosted Interactive Voice Response or Auto Attendant to enable the creation of simple voice forms for collection of customer details.

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Managing all your messages - your way

The hosted Voicemail service offers the flexibility of having a simple, yet effective voicemail service where all messages go into a single inbox combined with the ability to be accessed using a variety of devices – landline, mobile, email, at any location. Industry analyst reports indicate that this can save up to 30 minutes every working day.

Overview
Web Assistant is a portal for users to administer their own hosted services profile. It allows access to fax and voicemails and set up of call routing preferences. Web Assistant users can control their telephone call handling and access messaging services from anywhere in the world, without requiring a PC loaded with client application software.